Contact Information

 

Homeowner Assistance Call Center
Contact the Call Center for technical assistance and/or questions concerning the Homeowner Assistance grant.  The Call Center is staffed Monday thru Friday, 8 am to 5 pm and can be reached at the following:

  • Toll-Free: 866-369-6302
  • Jackson area: 601-576-5700
  • contact@mshomehelp.gov
  • Para mayor información acerca del plan de acción, por favor llamar a 866-884-2183.
  • N?u quý v? có câu h?i nào, xin g?i. Mi?n phí: 866-884-2183

Complaints
If you feel you have been treated unfairly please email a detailed description to complaints@mshomehelp.gov or you may call 1-800-401-6354.

Potential Fraud
If you suspect potential fraudulent activity related to the grant, please notify MDA immediately by calling 866-369-6302 or send a detailed description to complaints@mshomehelp.gov. No one will be asked to give their financial information over the phone or pay any amount for this grant program.

Appeals
Any homeowner may appeal the decision (including, but not limited to damage assessment, amount of assistance, offsets, etc.) made by MDA to administer the homeowner’s assistance program, if the amount in dispute is at least $500. If the amount in dispute is less than $500, the decision of MDA shall be final. Appeals from a MDA decision must be submitted in writing to:

MDA Homeowner Assistance Grant
Post Office Box 66
Clinton, MS 39060-0066

Appeals must be submitted within 60 days of the homeowner’s receipt of MDA’s decision. The appeal must explain the specific disagreements with MDA’s decision(s) and should include all documentation to support the homeowner’s position. The homeowner’s name, current address, social security number, the damaged residence street address, and the application ID number must be included.

The Appeals Board
Mississippi Development Authority (MDA) will promptly forward the appeal to the Mississippi Development Authority Appeals Board, along with a complete copy of the homeowner’s application file and a written explanation of MDA’s position. The Appeals Board may request additional information from the homeowner.

The Appeals Board may affirm, modify, or overturn MDA’s decision and may remand any issue to MDA for additional findings or determinations. The Appeals Board decision shall be final. The decision will be sent in writing to the homeowner’s current address by regular mail. The homeowner shall have no right to a judicial review of an Appeals Board decision. Applicant must agree to this procedure as part of the application process.

MDA Grant Mailing Address

MDA Homeowner Assistance Grant
Post Office Box 66
Clinton, MS 39060-0066

Business hours are 8:00 a.m. until 5:00 p.m. (Central Time Zone) Monday through Friday with the exception of state holidays.